• Extended Customer Service Hours until 7:00 pm Monday ~ Thursday, Central Time

  • All calls answered by receptionists (8:00am - 5:00pm) Central Standard Time Monday ~ Friday

  • All calls answered in less than a one minute response time

  • All Customer Service E-mails answered same business day

  • Interactive Voice Response (IVR)
    (Provides fax back summary of benefits to providers)

  • Automated Call Distribution System to ensure timely response

  • Bi-lingual representatives always available

  • Representatives can be reached with pagers during business hours for "patient waiting" calls
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